Gorgias transforms customer service into profit centers with quick responses, automation, and centralized ticket management, enhancing the shopping experience.
Gorgias is an ecommerce helpdesk platform designed to transform customer service into a profit center for businesses. It offers a range of features to enhance customer support, including quick response times, automation, and centralized ticket management.
Exceptional Customer Service: Gorgias helps businesses provide outstanding customer service, turning them into a profit centers.
Quick Customer Response: Answer customer questions in minutes, not days, ensuring prompt and efficient support.
Automation: Automate support processes to streamline ticket management and improve response times.
Centralized Ticket Management: Consolidate all support tickets in one place, allowing easy access and efficient ticket handling.
Customer Data Display: Have all relevant customer data displayed during conversations, enabling agents to make order edits, modify subscriptions, and process refunds without leaving the helpdesk.
Personalized Shopping Experience: Engage with customers before they visit the website, providing a personalized shopping experience and increasing conversion rates.
Multi-Channel Support: Track sales generated from live chat, text messages, and social media interactions, ensuring sales opportunities are not missed.
Decreased Resolution Time: Gorgias helps businesses decrease resolution time by 68%, resulting in improved customer satisfaction and loyalty.